About ACFixMart & Public Policies
Our mission, statutory credentials, intermediary disclosures, consumer data rights, and time-bound grievance redressal mechanism.
All Consumer Fix Mart (V2.0)
ACFixMart is an Indian technology platform headquartered in Kakinada, Andhra Pradesh, bringing together two core ecosystems under one roof:
- Local Marketplace: Independent local sellers list brand-new and inspected pre-owned electronics & appliances.
- Certified Home-Services Network: ID-verified independent service professionals (L1–L3 technicians) can be booked for repair, deep cleaning, installation, and AMC maintenance.
What We Do — And What We Do Not
- We provide the technology, discovery, booking, payment-collection (via PhonePe/UPI), and customer support tools connecting customers, local sellers, and technicians.
- Products listed under New Products are sold directly by the local seller named on the listing and invoice (e.g. Krishna Electronics); services are performed by the independent certified technician assigned to your booking.
- Every transaction is 100% transparent: fixed city price ranges are shown before you pay, GST taxes are itemized on invoices, and dark patterns are strictly prohibited.
Official Platform Policies & Disclosures
Privacy Policy & 6-Year GST Retention
Applies to acfixmart.online, Android App, and WhatsApp Bot. We collect only essential booking/order details (name, phone, address, appliance details) to assign technicians and generate CGST Act, 2017 invoices.
- Zero Data Selling: Shared strictly with your assigned technician, PhonePe/UPI payment processor, and Meta WhatsApp Business API.
- Statutory Retention: Transaction & GST invoice records (SAC 998719) are retained for 6 years as mandated by Indian GST law.
- Your Rights: Request data access, correction, deletion, or reply
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Service Warranty & Transparent Billing
Every service booked through ACFixMart includes a live OTP job start and post-service warranty (30 to 60 days depending on service code, extended for Prime members).
- No Hidden Charges: Prices are displayed upfront per city before booking confirmation.
- AMC Terms: Annual Maintenance Plans (Basic ₹1,499, Family ₹3,999, Premium ₹6,999) include scheduled preventive visits and free breakdown visit charges.
- Dark-Pattern Free Audit: No forced continuity, no hidden drip pricing, and clear sponsored labels.
Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, details of our designated Grievance Officer are provided below:
Designated Officer: B R REDDY
Registered Office: G1, 17-10-92 B22, Dairyfarm Center, AMG Road, Kakinada – 533001, AP
Grievance Email: fixmeac@gmail.com
Direct Phone: +91 9502182808
Customer Support: support@acfixmart.online | +91 9505567569
Submit a Support Request or Formal Grievance
Receive an instant ticket reference number and WhatsApp/Email acknowledgement.